At LPL’s Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We’re proud to be expanding and reaching new heights in Hyderabad.
Join us as we create something extraordinary together.
Client Technology Management Processor
Role Summary
The Client Technology Management (CTM) Processor is responsible for managing advisor and administrative technology access across the full lifecycle from onboarding through termination. This role ensures all technology-related requests are accurately researched, validated, routed, and resolved in a timely manner.
The position requires strong case management capabilities, including investigation, categorization, and resolution of requests, as well as consistent communication with advisors via email. The CTM Processor collaborates with internal and external stakeholders to ensure efficient, compliant, and high-quality case handling.
Key Responsibilities
-
Manage advisor and administrative technology access requests across the full lifecycle (onboarding through termination) using the case management system (MS Dynamics).
-
Conduct research and validate user profiles and entitlements to ensure accurate provisioning and de-provisioning of access.
-
Support onboarding of financial advisors by setting up required system access for day-to-day operations.
-
Categorize cases appropriately and route complex or specialized requests to relevant technology or application support teams.
-
Perform detailed case investigations leveraging multiple tools, access logs, and historical records to resolve issues efficiently.
-
Communicate professionally with advisors and internal stakeholders via email, phone, and MS Teams ensuring clarity, accuracy, and adherence to service timelines.
-
Provide regular updates to management on task progress, risks, escalations, and recurring issues.
-
Collaborate with cross-functional teams to resolve access and system-related challenges.
-
Ensure compliance with service level agreements (SLAs) and internal quality standards.
-
Identify recurring issues, process gaps, and inefficiencies; contribute to process improvements and automation initiatives.
-
Maintain and support standard operating procedures (SOPs), workflows, and process documentation.
-
Ensure high data accuracy and adherence to audit, risk, and regulatory requirements in all activities.
Required Qualifications
-
Bachelor’s degree in Finance, Commerce, Business Administration, or a related field.
-
3–5 years of experience in financial services, operations, or case management.
Preferred Qualifications
-
Experience within broker-dealer operations or wealth management environments.
-
Understanding of financial transactions, commission structures, and compensation frameworks.
-
Familiarity with case management systems, workflow tools, and query routing processes.
-
Exposure to SOP-driven and quality-controlled operational environments.
Core Competencies
-
Proficiency with workflow or case management tools.
-
Strong Microsoft Excel and data analysis skills.
-
Strong research, analytical, and problem-solving abilities.
-
Excellent written communication skills, particularly email etiquette.
-
Ability to manage multiple cases with accuracy, attention to detail, and adherence to deadlines.
-
Effective stakeholder management and collaboration skills.
-
Ability to work in a fast-paced environment with competing priorities.
-
Adaptability to evolving business processes and organizational priorities.
LPL Global Business Services, LLP - PRIVACY POLICY
