Job Description (JD) – Front Office Assistant (Night Shift)
Hotel Ganga, Muvattupuzha
Position
Front Office Assistant – Night Shift
Location
Muvattupuzha
Reporting To
Front Office Manager / Hotel Manager
Job Summary
Hotel Ganga is seeking a responsible and customer-focused Front Office Assistant for the night shift. The candidate will be responsible for handling guest check-ins and check-outs, managing reservations, attending to guest inquiries, maintaining front desk operations, and ensuring a smooth and pleasant guest experience during night hours.
Key Responsibilities
- Welcome guests and provide professional front desk services.
- Handle guest check-in and check-out procedures efficiently.
- Manage room reservations and update booking records.
- Answer phone calls and respond to guest inquiries.
- Coordinate with housekeeping and other departments regarding guest requirements.
- Maintain accurate records of guest registrations, payments, and transactions.
- Prepare daily reports and handover notes for the morning shift.
- Handle guest complaints politely and escalate issues when necessary.
- Ensure lobby and reception areas remain organized and presentable.
- Monitor hotel security and report any unusual activities during the night shift.
- Process billing, payments, and invoice generation as required.
Requirements
- Plus Two / Degree preferred.
- Previous experience in hotel front office or customer service is an advantage.
- Good communication skills in English and Malayalam.
- Basic computer knowledge (MS Office, email, hotel management software).
- Strong interpersonal and customer service skills.
- Ability to work independently during night hours.
- Professional appearance and positive attitude.
Working Hours
- Night Shift: 6.00 PM to 6:00 AM (or as assigned by management)
- Weekly off as per hotel policy.
Salary & Benefits
- Salary: As per experience and company standards.
- Food and accommodation (if applicable).
- Opportunities for training and career growth.
Skills Required
- Communication and customer service
- Problem-solving ability
- Attention to detail
- Basic accounting and billing knowledge
- Teamwork and coordination
- Time management
Interested candidates may send their resume or attend a direct interview at Hotel Ganga, Muvattupuzha.
Pay: ₹15,000.00 - ₹16,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
Work Location: In person
