Position: Back Office Executive
Department: Operations / Back Office
Industry: Insurance Broking
Experience: 1–3 years preferred
Location: As per company requirement
Job Purpose
To provide efficient back-office and operational support for insurance broking activities, ensuring accurate documentation, timely policy processing, insurer coordination, data management and smooth servicing of clients.
Key Responsibilities
1. Policy & Documentation
* Prepare and maintain insurance policy-related documents.
* Check quotations, policy schedules, endorsements, invoices and other documents for accuracy.
* Coordinate with insurers for policy issuance and documentation.
* Maintain proper digital and physical records.
2. Client & Insurer Coordination
* Coordinate with insurance companies for quotations, policy issuance and endorsements.
* Follow up on pending documents and requirements.
* Assist relationship managers and business development teams with operational requirements.
* Respond to routine client queries and provide required documents.
3. Renewals
* Maintain renewal records and renewal calendars.
* Send renewal reminders and coordinate for required information.
* Follow up with insurers for renewal quotations and policy terms.
* Track renewal status and ensure timely completion.
4. Endorsements
* Process requests for additions, deletions, corrections and other policy changes.
* Coordinate with insurers until endorsement documents are received.
* Verify endorsement details before sharing them with clients.
5. MIS & Data Management
* Maintain accurate client, policy and premium databases.
* Prepare daily/weekly/monthly MIS reports.
* Track pending policies, endorsements, renewals and documentation.
* Ensure timely updating of internal systems/CRM.
6. Premium & Accounts Coordination
* Coordinate with clients and accounts teams regarding premium payment status.
* Maintain records of premium receipts and outstanding payments.
* Assist in reconciliation of policy and premium records.
7. Compliance & Quality
* Ensure proper documentation as per company processes and regulatory requirements.
* Maintain confidentiality of client and policy information.
* Follow internal SOPs and maintain high data accuracy.
Required Skills
* Good knowledge of General Insurance and Insurance Broking operations
* Good working knowledge of MS Excel, Word and email
* Strong documentation and follow-up skills
* Good communication and coordination skills
* Attention to detail and accuracy
* Ability to manage multiple policies and deadlines
* Knowledge of commercial/general insurance will be an advantage
Key Performance Indicators (KPIs)
* Policy processing turnaround time
* Accuracy of policy documentation
* Renewal follow-up and completion
* Endorsement turnaround time
* Pending case/transaction ageing
* MIS accuracy and timely submission
* Insurer/client response and coordination
* Compliance with internal SOPs
Preferred candidate: A graduate with 1–3 years of experience in an insurance company, insurance broker, TPA, bank or financial services organisation, preferably with experience in General Insurance.
Pay: ₹15,000.00 - ₹31,464.43 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
