Job Summary:
We are looking for an experienced Call Center Head to lead inbound & outbound operations, improve conversion rates, and enhance customer experience. The ideal candidate will be responsible for developing customer service strategies, driving sales and service performance, managing teams, improving operational efficiency, and ensuring exceptional customer satisfaction while meeting business objectives.
Responsibilities:
- Manage complete call center operations
- Team handling (20+ executives)
- Sales conversion & Lead management
- KPI Monitoring & Performance Tracking
- CRM Management
- Training & Development
Candidates Prefered:
- Proven experience as a Call Center Head / Call Center Manager / Senior Operations Manager.
- Strong understanding of call center operations, including inbound/outbound processes, service delivery, productivity, and customer experience.
- Strong Leadership & target-Driven Mindset
- Excellent Communication skill
- Experience in Sales / Retail
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Expertise in call center operations
- Experience with CRM systems, diallers, and call center software.
Qualifications
- Bachelor's degree in Business Administration, Management, Commerce, or a related field.
- MBA or equivalent postgraduate qualification is preferred.
- 4–9 years of experience in call center or customer service operations, with at least 3–4 years in a leadership role.
Pay: ₹25,473.84 - ₹45,917.20 per month
Benefits:
Work Location: In person
