ABOUT THE ROLE:
We are looking for a sharp, detail-oriented junior to join the Iron Asylum D2C Ops team. This person will own order tracking from placement to delivery — making sure every order reaches the customer on time, and exceptions are caught and resolved before the customer has to ask. You will work directly under the D2C Operations Manager.
WHAT YOU WILL DO:
●Track every D2C order from dispatch to delivery across all platforms — zero untracked orders
●Identify stuck, delayed, or at-risk orders daily and flag them before the customer complains
●Follow up on NDRs (Non-Delivery Reports) — coordinate re-attempts with logistics partners
●Log RTOs (Return to Origin) with reason codes and update the tracking sheet
●Communicate with logistics partners for status updates, exceptions, and resolutions
●Maintain and update the daily order tracking sheet accurately
●Share a daily status update with the Ops Manager — orders dispatched, pending, exceptions
●Support the Ops Manager with complaint resolution coordination when needed
WHAT WE ARE LOOKING FOR:
●0–2 years of experience in e-commerce operations, logistics coordination, or customer support.
●Comfortable working with Google Sheets / Excel — can maintain and update trackers without being told.
●Strong follow-up instinct — does not let things fall through without a resolution.
●Good written communication in English and Hindi (for vendor and courier coordination).
●Familiar with order management on Shopify, Amazon, or similar platforms is a plus.
●Detail-oriented, organised, and able to handle a high volume of daily tasks.
●Can work under pressure during sale periods — composure is important.
HOW PERFORMANCE WILL BE MEASURED
- On-time delivery rate
- % of orders delivered within committed TAT
- NDR resolution rate
- % of NDRs actioned within 24 hours
- Tracking accuracy
- Zero untracked or unlogged orders
- Daily report submission
- Submitted every day without follow-up needed
- Complaint prevention
- Proactive flags before customer escalations.
What You Get
- Direct mentorship from the D2C Operations Manager — steep learning curve.
- Exposure to full D2C ops stack — logistics, inventory, platforms, vendor management.
- Fast-growing brand environment — performance gets noticed and rewarded quickly.
- Competitive salary based on experience.
You can call or Whatsapp on 9606990542.
Pay: ₹25,000.00 - ₹33,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
