Front Office Senior Executive
HOTEL EXPERIENCE IS MANDATORY - EXP 2 to 3 Yrs.
Experience: 2–3 years
Job Title: Senior Front Office Executive
Job Purpose:
To manage front desk operations, handle guest interactions, support check-in/check-out processes, and ensure smooth day-to-day front office functioning.
Key Responsibilities:
- Welcome and assist visitors, guests, and clients in a professional manner.
- Handle incoming calls, emails, and front desk inquiries.
- Manage check-in and check-out processes efficiently.
- Maintain reception area cleanliness, presentation, and readiness.
- Coordinate with housekeeping, maintenance, and other departments for guest needs.
- Manage guest complaints and provide timely resolution or escalation.
- Maintain visitor records, logs, appointments, and front desk registers.
- Support billing, cash handling, and basic invoice coordination if required.
- Assist in booking rooms, meeting spaces, or guest-related arrangements.
- Ensure a high standard of customer service at all times.
- Prepare daily front office reports and handover notes.
- Support administrative tasks assigned by the reporting manager.
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Experience:
- Front Office: 2 years (Required)
Work Location: In person
