Key Responsibilities1. AMC & CMC Management
- Plan, schedule, and execute AMC (Annual Maintenance Contract) and CMC (Comprehensive Maintenance Contract) activities.
- Ensure timely preventive maintenance visits as per contract commitments.
- Monitor contract renewals and service profitability.
- Maintain contract compliance and customer satisfaction levels.
2. Breakdown Maintenance Management
- Develop and execute rapid response plans for forklift breakdowns.
- Prioritize critical customer equipment and ensure minimum downtime.
- Coordinate field technicians, spare parts availability, and service resources.
- Track breakdown closure TAT (Turnaround Time).
3. Manpower Management
- Lead and manage a team of 50+ service engineers, technicians, and supervisors.
- Plan workforce deployment and resource allocation.
- Conduct performance reviews, training, and skill development.
- Ensure adherence to safety policies and service procedures.
4. Service Operations
- Monitor daily service schedules and field activities.
- Ensure availability of tools, equipment, and spare parts.
- Improve first-time fix rate and service quality.
- Manage customer escalations and technical support requirements.
5. Customer Relationship Management
- Build strong customer relationships and improve retention.
- Ensure SLA compliance and service excellence.
- Conduct regular customer visits and service review meetings.
6. Productivity & Continuous Improvement
- Monitor technician utilization and efficiency.
- Implement productivity improvement initiatives.
- Analyze service data and drive process improvements.
- Reduce breakdown frequency and maintenance costs.
Pay: ₹50,000.00 - ₹100,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
