Key Responsibilities
Front Office Management
- Greet patients and visitors upon arrival, providing exceptional customer service.
- Answer phone calls, emails and direct inquiries to appropriate parties.
- Schedule, confirm, cancel and reschedule appointments for patients.
Patient Communication
- Explain clinic procedures to new patients and assure their comfort.
- Manage the communication between patients and the dental staff.
- Collect patient feedback and share it with the management team for review.
Administrative Tasks
- Process and manage vendor invoices.
- Maintain accurate financial records, including managing cash and issuing receipts.
- Keep patient files updated, and maintain confidential information.
Clinic Upkeep
- Ensure the waiting area and reception desk are clean and well-organized.
- Monitor and order office supplies as needed.
- Liaise with cleaning staff to ensure the clinic’s upkeep.
Requirements
- High school diploma or equivalent.
- Previous experience in a reception or customer service role preferred.
- Strong communication and organizational skills.
- Basic knowledge of computers.
- Ability to multitask and manage time effectively.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
