We are looking for a proactive, organized, and customer-focused Front Office Executive / Reception & Patient Coordinator to manage the day-to-day front office operations of our dental clinic. The ideal candidate should possess excellent communication skills, strong administrative abilities, and the capability to multitask in a fast-paced healthcare environment while ensuring an exceptional patient experience.
Key Responsibilities
- Register new patients and maintain accurate patient records.
- Update and maintain patient case histories in the clinic management software.
- Schedule, confirm, and manage appointments for new and existing patients.
- Coordinate follow-up appointments and treatment reminders.
- Handle patient inquiries through phone calls, WhatsApp, email, and in-person interactions.
- Collect consultation and treatment payments and maintain accurate cash records.
- Prepare daily cash collections and hand over collections as per clinic protocols.
- Generate receipts and maintain billing documentation.
- Maintain inventory of dental materials and office supplies.
- Monitor stock levels and coordinate timely replenishment.
- Work with Zoho Books/Accounts and Zoho Inventory for billing, inventory, and record management.
- Prepare and maintain reports using Microsoft Excel and Word.
- Coordinate with doctors, clinical staff, laboratories, and vendors for smooth workflow.
- Maintain patient confidentiality and ensure accurate documentation.
- Keep the reception and front office organized and professional at all times.
- Assist in administrative tasks assigned by the management.
Required Skills & Qualifications
- Bachelor's degree or Diploma in any discipline.
- 1–3 years of experience in front office, reception, customer service, or healthcare administration (freshers with excellent communication skills may also apply).
- Excellent verbal and written communication skills in English and Tamil (additional languages are an advantage).
- Strong interpersonal and customer service skills.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Knowledge of Zoho Books/Accounts and Zoho Inventory is preferred.
- Good organizational and time-management skills.
- Ability to multitask and prioritize work efficiently.
- Strong attention to detail and accuracy.
- Basic accounting and cash-handling knowledge.
- Professional appearance and positive attitude.
- Ability to work independently as well as collaboratively with the team.
- Willingness to learn new software and clinic processes.
Preferred Skills
- Experience in a dental or medical clinic is an added advantage.
- Knowledge of patient management software.
- Ability to manage appointment schedules efficiently.
- Experience in inventory and vendor coordination.
- Basic understanding of insurance documentation (if applicable).
- Strong problem-solving and conflict-resolution skills.
Work Details
- Work Location: On-site
- Remote Work: No
- Employment Type: Full-time
What We're Looking For
- Friendly and empathetic personality.
- High level of professionalism and integrity.
- Excellent follow-up skills.
- Punctual and dependable.
- Strong sense of responsibility and ownership.
- Ability to maintain confidentiality and handle sensitive patient information.
- Commitment to delivering outstanding patient service.
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Experience:
- total work: 2 years (Preferred)
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