Company - JK Botanicals pvt ltd
website - www.jairamdass.com
Customer Service executive - Job Description
Location - Vashi, Navi mumbai
Experience - 2 to 5 years in customer service B2B
- Proactively close tickets assigned by ISR and self-assigned tickets within TAT.
- Plan activities (Calls/WhatsApp/Emails) for inquiry generation and provide timely updates to CS customers.
- Follow all SOP.
- Coordinate with Taloja and Indore teams for fulfillment of orders, samples, and tickets.
- Update the status of orders and samples to respective ISRs.
- Handle additional responsibilities assigned by HOD.
- Update status of each activity in Lognote.
- Ensure outstanding amount collection before due date from customers .
- Be an active team player and communicate proactively, promptly, and effectively to close pending work.
- Update all data and activities in CRM.
- Manage GWI order planning, shipment updates, FG sheet updates, and coordinate order dispatch.
Interested candidates please share cv on [email protected]
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
