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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Transformation Director
JLL Business Services
Location: Gurugram or Manila
Job Grade: M3
About JLL
We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation and succeed together.
Position Overview
JLL Business Services (JBS) is reshaping its transformation model to meet the pace and scale of change required under JLL’s Accelerate 2030 strategy. The Transformation Director is a newly created senior role, embedded within a JBS service line and accountable for owning and driving end-to-end transformation of operational journeys. The role demands the ability to operate across strategic and operational levels simultaneously: defining the direction and rationale with Service Owners, whilst ensuring disciplined execution and measurable value realisation.
Reporting into the relevant JBS Service Owner and working in close partnership with the BE&T Transformation Portfolio team, the Transformation Director will lead a team of Business Analysts and act as the primary interface between JBS operations leadership and the wider delivery ecosystem.
Key Responsibilities
Transformation Strategy
Own and develop the transformation vision and strategy for the assigned functional area in partnership with the Service Owner
Translate JBS and JLL enterprise goals (including Accelerate 2030) into a tangible, prioritised roadmap
Build and validate business cases for transformation initiatives, quantifying benefits across efficiency, quality, and client experience
Build and maintain the initiative pipeline, prioritising by value and effort and adapting as business needs evolve
Transformation Execution
Establish governance cadence to track progress, manage risk, and ensure accountability across the portfolio
Work with operations teams to identify opportunities and engage with delivery teams to align on solution design and implementation approach
Direct the portfolio of initiatives, ensuring all projects are resourced, aligned to delivery teams, and delivering against objectives
Share best practice across Transformation Directors and maintain consistency of delivery approach
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Stakeholder Management
Own stakeholder reporting: present roadmaps, progress, and outcomes to JBS operations leadership with clarity and credibility
Build strong partnerships with peers in adjacent functional areas, enabling functions, and delivery teams in a matrix environment
Establish credibility and trust with operational leaders, acting as a strategic partner and enabler rather than an oversight function.
Navigate the stakeholder landscape to incentivise cross-functional collaboration and resolve delivery impediments
Delivering Value
Accountable for realisation of portfolio outcomes: establish baselines, track metrics, and ensure committed benefits are delivered
Embed a transformation mindset within operations teams and support development of JBS culture
Actively manage organisational change, ensuring each initiative is supported by appropriate communications, training, and transition planning to minimise disruption and sustain adoption
Required Qualifications
Experience
12+ years of progressive experience in transformation and / or change management
Demonstrated track record of owning and delivering complex, end-to-end operational transformation
Experience operating in shared services, GCC, or business services environments preferred
Experience working in large scale organizations with matrix reporting
Exposure to different delivery models including citizen development and modern transformation tooling
Experience in internal / external consulting preferred
Skills & Capabilities
Proven ability to engage credibly with senior leadership and operational teams alike, adapting communication style to audience
Demonstrated ability to diagnose operational weaknesses and translate them into high-value transformation initiatives
Excels at translating complex data and operational analysis into actionable improvement strategies
Strong business case development and benefits realisation capability
Excellent stakeholder management and influencing skills across matrixed, global organisations
Disciplined portfolio and programme governance — ability to bring structure without bureaucracy
Strong written and verbal communication skills; capable of articulating a clear, compelling narrative to build confidence in a transformation plan
Personal Attributes
Strategic thinker with a strong orientation towards execution and tangible outcomes
High personal accountability; self-directed and proactive in the absence of instruction
Comfortable with ambiguity and capable of creating clarity for others
Experience of working across time zones and cultures
Collaborative in approach, with a consistent focus on delivering measurable results
Preferred Experience
Experience with Agile or Lean transformation methodologies
Prior experience managing or developing Business Analyst teams
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements above. We're interested in getting to know you and what you bring to the table.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
