Company Description
Digizac Solutions India Pvt. Ltd. is a dynamic and innovative ISO Certified IT company based in Pune. We provide top-notch IT hardware and software solutions to corporate clients, tailored to their unique requirements. Our offerings include hardware procurement and installation, software development and implementation, network maintenance and management, cyber security solutions, cloud computing services, data management, and annual maintenance contracts. We strive to build long-term relationships with our clients by providing timely support and superior customer service.
Job Summary:
We are looking for a Desktop Support Engineer to provide technical assistance to end-users, troubleshoot hardware and software issues, and ensure smooth IT operations within the organization.
Key Responsibilities:
- Provide technical support for desktops, laptops, printers, and other peripherals
- Install, configure, and troubleshoot operating systems (Windows, macOS)
- Manage user accounts, permissions, and passwords
- Diagnose and resolve hardware/software issues in a timely manner
- Install and update software applications and security patches
- Support network connectivity issues (LAN/Wi-Fi, VPN)
- Maintain IT asset inventory and documentation
- Coordinate with vendors for hardware repairs and replacements
- Ensure system security and data backup practices are followed
Key Attributes:
- Ability to work independently and in a team
- Good time management and multitasking skills
- Customer-focused approach
Qualifications
- Strong knowledge of desktop computers and computer hardware
- Experience in providing technical support for desktop computers and printers
- Ability to troubleshoot and resolve computer hardware issues
- Excellent problem-solving and communication skills
- Relevant certifications or training in desktop support
Pay: ₹20,000.00 - ₹22,000.00 per month
Benefits:
- Leave encashment
- Paid time off
- Provident Fund
Work Location: In person
