Job Description:
1. Client Communication and Updates:
o Regularly communicate with clients to provide updates on resort developments, investment performance, and other relevant information.
o Implement strategies to maintain a positive and inspiring atmosphere within the client community.
o Establish and adhere to a regular schedule for property updates, whether weekly or monthly.
2. Customer Data Management:
o Oversee the management of customer data, ensuring accuracy, security, and compliance with data protection regulations.
o Implement systems for efficient data retrieval and analysis to support community management efforts.
3. Customer On-boarding Process and Follow-up Mechanism:
o Streamline the on-boarding process for new fractional investors and lessees.
o Develop and maintain a systematic follow-up mechanism to gather feedback, address concerns, and enhance the overall on-boarding experience.
4. Conflict Resolution and Issue Handling:
o Develop a system for handling customer complaints and conflicts.
o Work closely with relevant departments to resolve customer issues promptly.
o Implement preventive measures to minimize potential conflicts.
5. Internal Communication:
o Facilitate effective communication between the community management team and other departments within the company.
o Collaborate with sales, marketing, operations, and finance teams to address cross- functional needs and enhance overall community experience.
6. Customer Engagement Activities:
o Plan and execute customer engagement events and activities.
o Foster a sense of community among fractional investors and lessees.
o Implement strategies to enhance customer loyalty and encourage repeat business.
7. ERP
o Access & Management of role assigned in ERP
Job Type: Full-time
Pay: From ₹20,000.00 per month
Language:
- English (Required)
- Hindi (Required)
Work Location: In person
