Customer Care Executive – The SilkWalk Studio
Location: Begur, Bengaluru
Key Responsibilities
- Respond promptly to customer enquiries via WhatsApp, Instagram, phone, email, and website chat.
- Assist customers with product selection, order placement, payments, shipping, and delivery updates.
- Follow up with enquiries, pending orders, and post-purchase feedback to ensure excellent customer satisfaction.
- Resolve customer concerns professionally by coordinating with the sales, inventory, and dispatch teams.
- Maintain accurate customer records and build long-term relationships through personalized service.
- Stay updated on our saree collections, fabrics, and pricing to provide informed recommendations.
- Support promotional campaigns, VIP customer invitations, and social media responses when required.
Requirements
- Excellent communication skills in English (Tamil and/or Kannada is an advantage).
- Friendly, customer-focused attitude with good interpersonal skills.
- Basic computer knowledge and familiarity with WhatsApp, social media, and online order management.
- Ability to multitask and work efficiently in a fast-paced retail environment.
Experience: 1–2 years in customer service or retail is preferred.
Pay: ₹15,000.00 - ₹20,000.00 per month
Education:
Location:
- Bengaluru, Karnataka (560068) (Preferred)
Work Location: In person
