Age: 30 - 35!
Call / Whatsapp : 9207090725!
Responsibilities
- Assist customers with inquiries via phone, email, and chat
- Process and track customer orders, refunds, and exchanges
- Resolve customer complaints and issues promptly and effectively
- Provide product information and recommendations
- Collaborate with other departments to resolve complex issues
- Maintain detailed and accurate customer records
- Identify and report trends in customer feedback
- Support the continuous improvement of customer service processes
Qualifications
- High school diploma or equivalent degree
- Previous experience in customer service or E-commerce preferred
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Problem-solving mindset and attention to detail
- Basic computer literacy and familiarity with CRM systems
Skills
- Customer Relationship Management (CRM) software
- Microsoft Office Suite
- Data Entry with thorough computer knowldge
- Multi-channel communication (phone, email, chat)
- Problem-solving
- Time management
- Active listening
Languages:
Malayalam,Hindi & English.
Pay: ₹18,500.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
