Job Title: Assistant Banquet Manager
Department: Food & Beverage / Banquet Operations
Reports To: Banquet Manager / F&B Manager
Location: Hotel Premises
Employment Type: Full-Time
Job Summary
The Assistant Banquet Manager is responsible for assisting in the smooth planning, coordination, and execution of banquet events, conferences, weddings, and corporate functions. The role ensures exceptional guest satisfaction by maintaining service standards, supervising banquet staff, and coordinating with internal departments for flawless event delivery.
Key Responsibilities
1. Event Operations Management
- Assist in planning and executing banquet events as per guest requirements.
- Ensure banquet halls are prepared according to event specifications.
- Monitor event setup, service flow, and breakdown procedures.
2. Team Supervision
- Supervise banquet staff during events.
- Conduct staff briefings before each event.
- Allocate duties and monitor performance.
3. Guest Service Excellence
- Ensure high-quality guest service throughout all events.
- Handle guest requests, complaints, and feedback professionally.
- Maintain strong guest relations to enhance satisfaction.
4. Coordination with Departments
- Liaise with kitchen, housekeeping, engineering, and front office teams.
- Ensure timely communication of event details and changes.
5. Inventory & Equipment Control
- Monitor banquet equipment, furniture, and supplies.
- Report maintenance issues immediately.
- Ensure proper storage and upkeep of banquet assets.
6. Quality & Hygiene Standards
- Ensure compliance with hotel SOPs, hygiene, and safety regulations.
- Maintain cleanliness and presentation standards of banquet areas.
7. Revenue & Cost Control
- Support banquet revenue targets through efficient operations.
- Minimize wastage and control operational expenses.
8. Documentation & Reporting
- Maintain daily event reports and staff attendance records.
- Assist in preparing event analysis and operational reports.
9. Training & Development
- Train banquet associates on service standards and SOPs.
- Assist in performance evaluation and coaching.
10. Emergency Handling
- Respond promptly to operational issues during events.
- Ensure guest safety and coordinate with security when required.
Required Qualifications
- Bachelor’s degree / Diploma in Hotel Management or Hospitality.
- 3–5 years of experience in banquet operations, with supervisory experience preferred.
Required Skills
- Strong leadership and team management
- Excellent communication & interpersonal skills
- Event planning and coordination
- Problem-solving ability
- Attention to detail
- Customer service orientation
- Ability to work under pressure
- Flexible to work evenings, weekends, and holidays
Performance Indicators (KPI)
- Guest satisfaction scores
- Event execution quality
- Staff productivity
- Complaint resolution efficiency
- Banquet revenue support
- SOP compliance standards
Share Resume: 9699765691
Pay: ₹30,000.00 - ₹33,000.00 per month
Benefits:
- Food provided
- Leave encashment
- Provident Fund
Work Location: In person
