Role and Responsibility
- Responding to customer inquiries and concerns via phone, email, chat, or in-person
- Resolving customer complaints and issues in a timely and professional manner
- Providing product or service information and answers to customer questions
- Processing orders
- Escalating complex issues to higher-level support or management as needed
- Documenting customer interactions and maintaining accurate records
- Collaborating with internal teams to resolve customer issues or improve processes
- Providing feedback and suggestions to improve customer experience and company operations
- Meeting customer satisfaction and performance targets
- The goal of a customer service representative is to ensure customer satisfaction, build trust, and loyalty, and provide a positive experience that encourages customers to continue doing business with the company.
Requirements
- Good typing speed and accuracy
- Minimum 1year experience as a customer support executive for international clients is preferred
- Experience in courier/logistics preferred
- Fluency in English
- Proficient in MS Office
We are also accepting applications for this profile from Customer Service, Customer Service Represestative,Customer Service Executive,Customer Support Executive, Customer Care Executive
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
Education:
Experience:
- Customer service: 1 year (Required)
Language:
Work Location: In person
