Helpdesk Executive – Residential Apartment (Roles & Responsibilities)
- Attend resident calls, emails, and service requests.
- Log complaints in the helpdesk system and assign them to the concerned team.
- Follow up on complaints until they are resolved.
- Provide timely updates to residents on complaint status.
- Coordinate with housekeeping, security, and technical teams.
- Escalate critical issues to the Facility Manager.
- Maintain complaint registers and daily MIS reports.
- Ensure all service requests are closed within SLA timelines.
- Handle visitor and resident inquiries professionally.
- Support resident communication and maintain high customer satisfaction.
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
