Enquiry Management & Client Follow-up Executive
Job Type: Full-time
Pay: ₹15,000 - ₹20,000 per month + Performance Incentives (Up to ₹30,000 per month)
Full Job Description
Angroos Gifts Boutique is looking for a proactive, customer-focused, and well-organized Enquiry Management & Client Follow-up Executive to handle customer enquiries, prepare quotations, follow up with clients, and convert enquiries into confirmed orders. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to build long-term customer relationships.
Responsibilities
- Handle customer enquiries received through phone calls, WhatsApp, email, website, Instagram, Facebook, and walk-in customers.
- Respond to all customer enquiries promptly, professionally, and courteously.
- Understand customer requirements and recommend suitable products, gift hampers, and gifting solutions based on their budget and occasion.
- Explain product features, customization options, branding services, pricing, and delivery timelines.
- Prepare and send quotations to customers.
- Follow up regularly with customers to convert enquiries into confirmed orders.
- Maintain regular follow-up with existing and previous customers to generate repeat business.
- Build and maintain strong relationships with corporate and retail customers.
- Coordinate with the sales, design, production, accounts, packing, and delivery teams to ensure smooth order execution.
- Maintain accurate enquiry records, quotations, customer databases, and follow-up schedules.
- Resolve customer concerns professionally and ensure a high level of customer satisfaction.
- Perform other responsibilities assigned by the management.
Requirements
- Bachelor's Degree or equivalent qualification.
- Excellent communication skills in Malayalam and English. Basic Hindi communication is an added advantage.
- Friendly, polite, and professional communication skills over phone calls, WhatsApp, email, and social media.
- Strong customer service, persuasion, follow-up, and negotiation skills.
- Ability to confidently recommend products and provide suitable gifting suggestions instead of simply collecting customer requirements.
- Good knowledge of Microsoft Office and basic computer applications.
- Experience in customer service, client relationship management, telecalling, sales, or enquiry management is preferred.
- Freshers with excellent communication skills and a positive attitude are welcome to apply.
Benefits
- Performance Incentives up to ₹30,000 per month
- Career Growth Opportunities
- Professional Training & Skill Development
- Friendly and Professional Work Environment
Job Type
Pay
₹15,000 - ₹20,000 per month
Supplemental Pay
- Performance Bonus
- Monthly Incentive (Up to ₹30,000)
- Yearly Bonus (Based on Performance)
Schedule
- Day Shift
- Monday to Saturday
- Additional hours during festive seasons or urgent customer requirements when necessary.
Language
- Malayalam (Required)
- English (Required)
- Hindi (Preferred)
Work Location
In person – Kadavanthra, Kochi
Application Question(s)
- Are you comfortable working from our office in Kadavanthra, Kochi?
- What is your current salary?
- What is your expected salary?
- What is your notice period or earliest joining date?
- Do you have experience in customer service, client follow-up, telecalling, sales, or enquiry management?
- Are you comfortable handling customer enquiries through phone calls, WhatsApp, email, and social media while achieving follow-up and sales targets?
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Flexible schedule
- Food provided
Work Location: In person
