We're a fast-growing B2B SaaS company that's shaking up the HR tech space. At RippleHire, we're passionate about helping enterprises transform how they hire, making the process more efficient, transparent, and human. We believe in building a team that's as innovative as our product, and we're looking for someone who shares our drive to create meaningful connections and drive real business impact.
We are looking for a high-energy Account Manager to join our team. This isn’t a passive "support" role—this is a revenue-driving engine for the company.
In this position, you will be the strategic architect for our most valuable enterprise relationships. You won't just be "checking in" with clients; you will be deeply embedding yourself in their success stories, identifying gaps in their hiring processes, and solving them through upsells and cross-sells. You are a farmer with a hunter’s spirit, using data, empathy, and technology to turn happy customers into our biggest advocates.
If you have 3-5 years of experience navigating complex enterprise layers and a hunger to own a revenue number, you belong here.
Owning the Number (Upsell & Cross-Sell): You will take charge of Net Dollar Retention (NDR). You’ll identify opportunities to expand our footprint within existing accounts by introducing new features, modules, and licenses that solve critical business problems.
Strategic Relationship Mapping: You’ll move beyond the day-to-day users to build relationships with C-Suite and VP-level decision-makers. You understand that enterprise deals are complex and know how to navigate stakeholders to get to "Yes."
Consultative Problem Solving: You will act as a trusted advisor. By analyzing customer usage data and hiring trends, you’ll proactively suggest optimizations that help clients hire faster and better.
Quarterly Business Reviews (QBRs) with Impact: You’ll lead data-driven presentations that don't just look back, but look forward—showcasing ROI and painting a vision for future partnership growth.
Churn Prevention: You’ll use your analytical mindset to spot "at-risk" accounts early. You don't wait for a fire to start; you see the smoke and act immediately to retain the business.
Experience:
3-5 years of proven experience in Account Management or Customer Success within a B2B SaaS environment (Enterprise focus is a must).
HR Tech experience is a massive plus—you understand the language of Talent Acquisition and the pain points of CHROs.
Skill Set & Attributes:
Revenue Mindset: You are goal-oriented and excited by targets. You view a contract renewal as the starting line for growth, not the finish line.
Analytical & Problem Solving: You love a good puzzle. You can look at a spreadsheet of usage data and extract a compelling story that convinces a client to upgrade.
AI & Tech Savvy: You embrace the future of work. You are comfortable using AI tools for productivity and can articulate how AI-driven features in our product create value for the client.
Excellent Communicator: Whether it’s an email, a Zoom call, or a boardroom presentation, you are articulate, persuasive, and personable. You know how to read the room.
Resilient & Adaptable: You thrive in a fast-paced SaaS environment. You don't panic when things change; you pivot and find a solution.
A supportive and flexible remote work environment.
A front-row seat in a company that is redefining the recruitment landscape.
A competitive salary, performance-based incentives, and benefits package.
A culture that values autonomy, innovation, and "being human."
