Job Title: Online Sales Assistant
Job Summary:
We are looking for a motivated Online Sales Assistant to support our e-commerce and online sales operations. The candidate will handle customer inquiries, process orders, manage product listings, and help increase online sales through excellent customer service.
Key Responsibilities
- Respond to customer inquiries via phone, email, WhatsApp, and social media.
- Assist customers with product information, pricing, and order tracking.
- Process and monitor online orders.
- Update product listings, descriptions, prices, and stock availability.
- Coordinate with the warehouse and logistics team for timely order fulfillment.
- Handle customer complaints, returns, and refund requests professionally.
- Maintain accurate sales and customer records.
- Support promotional campaigns and online marketing activities.
- Monitor online marketplace accounts and website performance.
- Prepare daily and monthly sales reports.
Required Skills
- Good communication and customer service skills.
- Basic knowledge of e-commerce platforms and online marketplaces.
- Proficiency in MS Excel, Word, and Google Sheets.
- Ability to handle multiple tasks and meet deadlines.
- Strong organizational and problem-solving skills.
- Knowledge of social media platforms is an added advantage.
Qualifications
- Bachelor's degree or equivalent qualification.
- Previous experience in online sales, customer support, or e-commerce preferred.
- Experiance with good communication skills may also apply.
Working Hours
Salary
- Based on experience and qualifications.
Objective:
To provide excellent customer support, manage online sales activities efficiently, and contribute to the growth of the company's online business.
Pay: ₹18,000.00 - ₹30,000.00 per month
Work Location: In person
