Nagpur, Maharashtra
Job Summary
The Nexthink L2 role is a strategic and technical authority responsible for platform ownership, advanced analytics, Nexthink architecture, proactive improvement use cases, and executive-level DEX insights. This role drives value realization and continuous improvement using Nexthink
Key Responsibilities
Own Nexthink platform architecture, design, and roadmap Act as Level-3 SME for complex, cross-domain DEX issuesDesign and maintain: Advanced Investigations and complex queriesExecutive and leadership dashboardsTrend analysis and predictive insightsDefine and govern DEX KPIs, experience benchmarks, and scorecards Lead problem management , deep RCA, and systemic remediation initiativesDesign and execute Nexthink Act automations : Self-healingProactive remediationsUser communication workflowsIntegrate Nexthink with: ServiceNowIntune / SCCMAVD / Citrix / VDI platformsSupport major initiatives: OS migrationsDevice refresh programsNew application rolloutsSecurity rollouts (EDR, DLP, VPN)Provide executive-ready insights for: CIO / EUC leadershipService improvement reviewsQuarterly business reviews (QBRs)Define best practices, guardrails, and adoption standardsMentor L1/L2 teams and provide technical leadershipEngage with Nexthink vendor, support, and roadmap discussions
Skill Requirements
7–10+ years in EUC / Endpoint / Workplace Technology Deep, expert-level Nexthink knowledge: Finder, Portal, Act, Investigations, APIStrong expertise in: Windows internals and performanceEndpoint security, networking, and application stacksAdvanced scripting and automation (PowerShell, REST APIs)Experience with large-scale enterprise environments (10k+ endpoints)Strong storytelling and executive communication skillsProven experience driving proactive DEX improvements , not just monitoring
Other Requirements
NA
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