About the Role
The Assistant Client Service Manager plays a vital role in supporting the successful management and execution of client accounts at Mindshaft Media Pvt. Ltd. Acting as the operational link between clients and internal departments, the role is responsible for ensuring that campaign requirements are clearly understood, internal teams remain aligned, and project deliverables are completed accurately and within committed timelines.
Working closely with the Account Manager, the Assistant Client Service Manager assists in coordinating multiple client accounts, preparing project plans, monitoring campaign progress, maintaining regular client communication, and ensuring that all deliverables meet the company's quality and governance standards. The role requires strong coordination skills, attention to detail, and the ability to manage multiple priorities while maintaining a high level of professionalism in every client interaction.
The position also involves close collaboration with the Creative, Operations, Production, and Finance teams to facilitate smooth campaign execution. The Assistant Client Service Manager is expected to proactively identify potential risks, communicate updates in a timely manner, resolve routine client concerns independently, and escalate critical issues to the Account Manager whenever necessary.
Success in this role is measured by consistent client satisfaction, timely campaign execution, efficient internal coordination, accurate documentation, and strict adherence to company policies and operating procedures. The Assistant Client Service Manager is expected to maintain complete campaign records, support budgeting and approval processes, and contribute towards delivering exceptional client experiences that strengthen long-term business relationships.
Key Responsibilities
· The Assistant Client Service Manager is responsible for supporting the day-to-day management of assigned client accounts by maintaining regular communication with clients, understanding campaign objectives, and ensuring all project requirements are clearly documented and communicated to internal stakeholders.
· The role assists the Account Manager in planning and executing marketing campaigns, brand activations, promotional events, and client engagements by coordinating with cross-functional teams to ensure timely delivery of every project milestone. It is expected to track campaign progress, monitor deadlines, follow up with internal departments, and ensure that deliverables are completed within agreed timelines and approved budgets.
· The incumbent prepares campaign briefs, presentations, status reports, meeting minutes, project trackers, and other client documentation while ensuring that all records remain accurate, organized, and audit-ready. The role also supports client meetings by preparing agendas, capturing action points, and following up on commitments until completion.
· The Assistant Client Service Manager works closely with vendors and internal teams to coordinate execution activities, monitor project progress, and address routine operational issues before they impact campaign delivery. Any commercial, strategic, or client-sensitive matters requiring higher authority are escalated promptly to the Account Manager.
· The role contributes towards maintaining strong client relationships through responsive communication, proactive updates, timely resolution of routine concerns, and consistent follow-through on commitments. It also supports campaign reviews by collecting feedback, identifying improvement opportunities, and documenting key learnings for future projects.
· Proficiency in Microsoft PowerPoint with the ability to create professional client presentations and business reports.
Additionally, the Assistant Client Service Manager is responsible for ensuring compliance with all company Standard Operating Procedures (SOPs), approval processes, documentation standards, and governance requirements while maintaining confidentiality of client information and company data at all times.
Required Skills & Competencies
· Ability to manage multiple projects simultaneously
· Excellent communication, interpersonal, presentation and stakeholder management skills are essential.
· The candidate should demonstrate sound planning, problem-solving ability while maintaining strong attention to detail.
A good understanding of brand activation, BTL marketing, event execution, campaign management, and client servicing practices will be highly preferred. Candidates should also be proficient in Microsoft Office applications, particularly Excel and PowerPoint, and should be comfortable preparing reports, presentations, and campaign documentation.
Qualification & Experience
· Bachelor's degree in Marketing. A postgraduate qualification or MBA will be an added advantage.
· The ideal candidate should possess 3–5 years of relevant experience in Client Servicing, Account Management, Brand Activation, Advertising, Events, Marketing Services, or a similar industry, with demonstrated experience in handling client accounts, coordinating campaigns, and working with cross-functional teams.
Pay: ₹600,000.00 - ₹700,000.00 per year
Work Location: In person
