Job Title: Customer Support Associate
Job Location: Bopal, Ahmedabad
Job Type: Full-time
About the Company:
eCommerce operations are complex. OMSGuru makes them simple. OMSGuru is an eCommerce operations platform that brings Orders, Inventory, WMS, Payment & Return Reconciliation, P&L Analytics, and Automated Return Claims together on one platform.
Trusted by 20,000+ sellers, OMSGuru manages 200M+ listings, 25,000+ warehouses, 10 lakh+ orders daily, and ₹3,000+ Cr in GMV every month.
Job Summary:
Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software.
Key Responsibilities:
- Understand OMSGuru platform and it’s functioning thoroughly
- Support our existing clients via Chat, Phone, Email & Tickets.
- Help onboard new clients onto our system
- Respond promptly and professionally to customer inquiries in person, by telephone, or by email
- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
- Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
- Establish and maintain good rapport with customers by using positive language and anticipating their needs.
Skills and Qualifications:
- Excellent communication
- Fluent in Hindi & English
- Working knowledge of Microsoft Excel
- Typing Speed of minimum 30 Words Per Minute
- Outspoken personality (someone who likes to talk with people)
Education:
Annual CTC: up to 3 LPA
How to Apply:
Please send your resume on [email protected]
Job Types: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
