Position: Customer Support Executive
Location: Narol, Ahmedabad
Job description
∙ Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
∙ Maintain an updated knowledge of the organization's products and customer service policies
∙ Document customer interactions when necessary, compiling documents and forwarding information to interested parties
∙ Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
∙ Recommend new products or make suggestions for improvements by identifying relevant features and benefits
∙ Establish and maintain good rapport with customers by using positive language and anticipating their needs
Qualifications / Required skillfor Customer Service Associate
∙ 1+ years of previous customer service experience a plus
∙ Friendly and welcoming manner with clients and other members of the customer service team
∙ Familiarity with customer‐relationship management (CRM) software programs
∙ Strong command of written and verbal English
∙ Excellent organizational and multitasking skills
∙ Ability to maintain a calm and polite manner in stressful situations
∙ Willingness to cooperate with customers and management to resolve any issues that may arise
∙ Strong analytical, problem solving and communication skill
∙ Advanced excel skills, PowerPoint, MS Office
∙ Having experience in Shopify order follow up operations and knowledge of ecommerce Industry
Job Types: Full‐time, Regular / Permanent
Salary: 15000 – 20000/‐ CTC per month
Education: B.com / BBA / MBA / BA – Any graduate/ Master Degree
Benefits:
Schedule:
Language:
- English (Preferred), Guajarati, Hindi
Location:
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Provident Fund
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)
- Hindi (Preferred)
Work Location: In person
