MDM L1 Support Executive (SAP HANA/MDG)
Role Summary
Responsible for first-level support of Master Data Management activities, ensuring timely creation, maintenance, and governance of customer, vendor, material, and other master data within SAP HANA/MDG environments.
Key Responsibilities
- Process master data creation, modification, extension, and deactivation requests.
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Validate data requests against established governance standards and SOPs.
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Provide L1 support for master data-related issues and service requests.
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Monitor and manage ticket queues within agreed SLAs.
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Perform data quality checks to ensure accuracy, completeness, and consistency.
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Identify and prevent duplicate master records.
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Escalate complex issues to L2/L3 support teams when required.
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Support master data workflows and approval processes.
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Generate periodic reports on SLA compliance, data quality, and backlog status.
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Maintain documentation, SOPs, and knowledge repositories.
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Assist business users with master data queries and process guidance.
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Support internal and external audit requirements related to master data governance.
Desired Qualifications
- Bachelor's degree in Commerce, Business Administration, Computer Applications, Engineering, Supply Chain, or related field.
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1–3 years of experience in SAP Master Data Management, SAP MDG, or SAP HANA support.
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Knowledge of Material Master, Vendor Master, Customer Master, and Finance Master Data.
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Familiarity with ticketing tools such as ServiceNow, Jira, or SAP Solution Manager.
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Understanding of data governance and data quality concepts.
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Strong proficiency in Microsoft Excel and reporting tools.
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Good analytical, communication, and problem-solving skills.
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Experience in shared services, manufacturing, or engineering industries preferred.
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SAP MDG or SAP Master Data certification preferred.
