Job Overview:
We are seeking a highly communicative and customer-focused Customer Support Executive to join our team. The ideal candidate will have excellent verbal communication skills, a professional and empathetic approach to customer interactions, and experience handling international customers.
This role involves managing customers calls, resolving queries, providing accurate information, and ensuring a seamless customer experience. The candidate should be adaptable, solution-oriented, and comfortable working in a fast-paced environment.
Role & Responsibilities (but not limited to) :
- Manage international clients with professionalism and empathy.
- Provide accurate information and address concerns promptly.
- Maintain detailed records of customer interactions and update systems accurately.
- Ensure a high level of customer satisfaction through effective communication and problem-solving.
- Escalate complex issues to the appropriate internal teams and follow up until resolution.
- Adhere to company policies, quality standards, and data security guidelines.
- Collaborate with cross-functional teams to improve customer experience and service delivery.
- Maintain productivity and communication while working in a hybrid environment.
- Contribute ideas and feedback for process improvements and operational efficiency.
Skills And Competencies:
- Excellent verbal and written English communication skills.
- Strong customer service and active listening skills.
- Professional telephone etiquette and interpersonal abilities.
- Ability to handle customer concerns with patience and empathy.
- Strong problem-solving and conflict-resolution skills.
- Ability to multitask and work under pressure.
- Familiarity with CRM tools and customer support platforms.
- Strong organizational and time management skills.
- Ability to work in rotational shifts, if required.
- Team-oriented mindset with a customer-first approach.
Experience & Qualifications:
- Bachelor’s degree in any discipline.
- Minimum 1–3 years of experience in Customer Support, Customer Service, International Voice Process, BPO, Call Center, or similar customer-facing roles.
- Experience handling international customers is preferred.
- Freshers with exceptional communication skills may be considered.
- Experience using CRM or ticketing systems is an advantage.
- Strong spoken English and customer interaction skills are mandatory.
- Prior experience in voice support, customer success, or client servicing roles will be preferred.
Pay: ₹30,000.00 - ₹35,000.00 per month
Application Question(s):
- How many years of experience do you have in Customer Support, Customer Service, BPO, or International Voice Process?
- Have you handled international customers over calls?
- Please rate your spoken English communication skills (Basic, Intermediate, Good, Excellent)
- What is your current or most recent salary and your expected salary from NB Media? (INR Per Month)
- Notice Period: What is your availability to start, and how soon can you join
Work Location: In person
