Job Summary
Gleuhr Wellness Pvt. Ltd. is looking for an experienced, presentable, and customer-focused Front Desk Manager to manage front-office operations and ensure a smooth and professional client experience throughout the clinic journey.
Key Responsibilities
- Manage daily front desk and reception operations.
- Welcome clients and visitors professionally and ensure a positive first impression.
- Manage appointments, confirmations, rescheduling, and client flow.
- Coordinate with doctors, consultants, counselors, and other departments.
- Handle client queries, complaints, and escalations professionally.
- Maintain client records, appointment details, reports, and CRM updates.
- Supervise and guide reception/front-office staff.
- Monitor staff performance, discipline, grooming, and productivity.
- Ensure the reception and waiting area remains clean, organized, and professional.
- Coordinate billing, payments, documentation, and other administrative activities.
- Support sales coordination, service enquiries, upselling, and achievement of branch targets.
- Track daily appointments, walk-ins, conversions, follow-ups, and pending payments.
- Conduct regular operational checks and ensure compliance with company SOPs.
- Maintain confidentiality of client information.
- Coordinate with management to ensure smooth day-to-day clinic operations.
Eligibility & Skills
- Graduate/Postgraduate in any discipline.
- 3–5 years of experience in Front Desk Management, Reception Management, Clinic Operations, Hospitality, Healthcare, Wellness, Skin/Cosmetology, or a similar field.
- Excellent communication and interpersonal skills.
- Strong leadership and team-management abilities.
- Good knowledge of MS Office and CRM systems.
- Strong client-handling and problem-solving skills.
- Professional personality and excellent grooming.
- Ability to multitask and work in a target-oriented environment.
- Sales coordination and upselling experience will be an advantage.
Working Hours: 9:30 AM to 7:00 PM
Working Days: 6 days a week with 1 rotational weekly off. Current Gleuhr listings describe Saturday–Sunday as working days.
Training: 10–15 days unpaid training in Chandigarh.
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
