Position Title: Service Manager
Location: Honda Service Centre Trivandrum
Department: Service
To lead, manage, and grow the workshop operations for a premier Honda Two-Wheeler dealership. This role focuses on maximizing customer satisfaction, driving service revenue, and maintaining strict compliance with Honda’s standard operating procedures
Key Responsibilities
- Workshop Operations: Oversee daily workshop activities to ensure optimal productivity, efficiency, and resource utilization.
- Customer Satisfaction: Resolve customer complaints promptly to achieve high scores in Honda’s Customer Satisfaction Index (CSI).
- Revenue Generation: Drive targets for periodic maintenance services, repairs, bodily workshop jobs, and value-added services.
- Team Management: Supervise, mentor, and evaluate service advisors, floor supervisors, and technicians to maintain high morale and skill levels.
- Inventory Control: Coordinate with the parts department to ensure the availability of genuine Honda spare parts and lubricants.
- Process Compliance: Enforce Honda’s standard service processes, safety guidelines, and workshop hygiene standards.
- Reporting: Analyze daily, weekly, and monthly service data to report performance metrics to the management and Honda regional office.
Candidate Profile & Qualifications
- Education: B.Tech, B.E., or Diploma in Mechanical, Automobile, or Production Engineering.
- Experience: Proven track record in two-wheeler automobile service management, preferably with direct exposure to Honda Two-Wheeler dealership processes.
- Age Limit: Maximum 34 years of age.
- Technical Skills: Strong diagnostic skills for two-wheeler mechanics, fuel injection systems, and modern scooter/motorcycle electricals. [1]
- Soft Skills: Excellent leadership, conflict resolution, customer handling, and clear communication skills.
Pay: Up to ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
