Job Purpose:
The Call Coordinator will be responsible for handling incoming and outgoing calls, coordinating between clients, customers, and internal teams, and ensuring smooth communication flow. This role requires excellent communication skills, organizational ability, and attention to detail to maintain customer satisfaction and operational efficiency.
Key Responsibilities:
- Answer, screen, and direct incoming calls in a professional manner.
- Coordinate and schedule service calls, meetings, or appointments.
- Maintain call logs, records, and follow-up status in the system.
- Communicate with clients/customers to provide updates and resolve queries.
- Collaborate with internal teams to ensure timely execution of service requests.
- Track and escalate unresolved issues to the appropriate department.
- Prepare and share daily/weekly reports on calls and coordination activities.
- Ensure customer interactions are handled with patience, courtesy, and accuracy.
- Support administrative tasks related to call coordination and documentation.
Qualifications:
- Bachelor’s degree / Diploma in any field (preferred in Administration or Customer Service).
- 1–3 years of experience in a call coordination, customer service, or front office role.
- Familiarity with service coordination or call center processes is an added advantage
