Dear Candidates, please send your CV to 9609640066 and call the same number to get an update regarding the interview details.
Location - Checkpost beside vega Circle mall
Job Purpose
To provide back-office support to the sales team, coordinate with customers and internal departments, and ensure that orders, quotations, production and deliveries are properly followed up.
Key Responsibilities
- Sales Support
- Prepare quotations, sales orders and other sales documents.
- Maintain customer and sales records.
- Update daily sales/order status.
- Support sales executives with required information.
- Order Coordination
- Receive and process customer orders.
- Check order details, quantity, price and delivery requirements.
- Coordinate with production for order status.
- Track pending and completed orders.
- Customer Coordination
- Communicate with customers regarding order status, delivery and documentation.
- Follow up on pending information, approvals and payments.
- Handle basic customer queries and coordinate with the concerned team for solutions.
- Production Coordination
- Coordinate with Production, Design, Purchase and Dispatch teams.
- Share approved orders and requirements with the concerned departments.
- Follow up on production timelines.
- Inform the Sales Team about delays or changes.
- Dispatch & Delivery
- Coordinate with the dispatch/logistics team.
- Prepare delivery-related documents.
- Track dispatch and delivery status.
- Maintain delivery records.
- Payment Follow-up
- Maintain customer outstanding/payment status.
- Follow up with customers for pending payments as instructed.
- Coordinate with Accounts regarding payment receipts and outstanding amounts.
- MIS & Reporting
- Prepare daily/weekly/monthly sales reports.
- Maintain order pipeline and pending-order reports.
- Prepare customer-wise and salesperson-wise reports.
- Update management on important pending matters.
- Documentation & Records
- Maintain quotations, orders, invoices, delivery documents and customer records.
- Keep all sales documents properly organized.
- Ensure timely updating of ERP/Tally/Excel/software records.
- Internal Coordination
- Coordinate between Sales, Design, Production, Purchase, Accounts and Dispatch.
- Ensure information reaches the right person on time.
- Follow up on pending tasks until completion.
Required Skills
- Good communication and follow-up skills.
- Good knowledge of MS Excel, Word and email.
- Basic knowledge of Tally/ERP/CRM preferred.
- Good documentation and record-keeping skills.
- Ability to coordinate with multiple departments.
- Good attention to detail.
- Responsible and organized.
Key Performance Areas (KPI)
- Timely processing of orders.
- Accurate sales documentation.
- Timely follow-up of pending orders/payments.
- Proper coordination with internal departments.
- Accurate and timely MIS reports.
- Minimum errors in order and customer data.
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
