Position Title: Director - Client Engagement & Digital Transformation
Type of employment: Full time
Experience: 15+ years
Qualifications: Postgraduate
Location: Hyderabad
Key Responsibilities:
Stakeholder & Account Management
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Act as a strategic advisor to C-level stakeholders on compliance, operational efficiency, and transformation initiatives.
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Manage end-to-end client relationships, ensuring alignment of service delivery with client expectations across functions.
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Lead high-performing transformation teams and collaborate cross-functionally with operations, IT, HR, TA and executive leadership.
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Oversee key deliverables including transformation roadmaps, reporting and governance.
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Monitor KPIs/SLAs, resolve escalations, and drive continuous improvement and client satisfaction.
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Support account growth through proactive engagement and trusted advisory support.
Transformation & Strategy
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Lead end-to-end transformation initiatives for client organizations, focusing on automation, and digitization across operations.
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Collaborate with global teams to drive change management and implement scalable, future-ready operating models.
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Deliver strategic insights and solutions on the internal controls as part of broader transformation programs.
Internal Controls & Governance
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Partner with clients to assess and align their governance and compliance frameworks, ensuring transparency and operational integrity.
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Collaborate with risk and compliance stakeholders to support audit-readiness, data integrity, and regulatory compliance as needed.
Site Leadership
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Provide local leadership and act as a senior representative for the Hyderabad/client site.
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Managing leadership visits, strategic reviews, and governance meetings as needed.
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Serve as a point of escalation and guidance for cross-functional teams on-site.
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Ensure effective communication and coordination between corporate leadership and Hyderabad operations.
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Foster a strong and cohesive workplace culture aligned with Aeries’ values and operational goals.
Qualifications & Experience
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15+ years of experience across account management, client partnership & transformation.
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Preferred industry experience: Technology / IT / ITES / Digital & e-commerce / SaaS / Tech consulting.
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Strong understanding of technology platforms, enterprise systems, and digital transformation concepts.
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Ability to build trusted relationships with senior client stakeholders
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Proven track record of managing key accounts, client relationships, and growing accounts
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Experience overseeing multi-disciplinary delivery teams or programs on behalf of clients
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Skilled at managing expectations, handling escalations, and navigating complex client environments
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Strong grasp of project management methodologies
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Collaborative working style with both clients and internal teams
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Ability to thrive in fast-paced, high-growth, or ambiguous environments
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Preference will be given to candidates based in the Hyderabad location.
The Job responsibilities of the candidate shall include but not limited to the Job Description & to perform any other tasks/functions as required by the Company.
