House of D’Anshé is a contemporary Indian fashion brand specialising in premium occasion wear, modern Indian silhouettes, and detailed craftsmanship.
We are looking for a Social Media & E-commerce Manager who will take ownership of our complete online presence and day-to-day e-commerce operations.
This is a hands-on role for someone who understands social media, fashion content, websites, online orders, customer communication, and e-commerce operations.
Key ResponsibilitiesSocial Media Management
- Manage House of D’Anshé's social media presence across Instagram, Facebook, Pinterest, YouTube, and other relevant platforms.
- Plan and maintain a monthly content calendar.
- Coordinate and execute posts, reels, stories, launches, campaigns, and other social media content.
- Write captions and basic product-focused content while maintaining the brand's tone and aesthetic.
- Monitor comments, DMs, mentions, and customer enquiries and respond promptly.
- Stay updated with fashion, social media, and content trends.
- Track social media performance, engagement, reach, website traffic, and other relevant metrics.
- Coordinate with photographers, videographers, designers, influencers, and external marketing teams when required.
- Assist with influencer collaborations and brand campaigns.
Website & E-commerce Management
- Manage the day-to-day operation of the House of D’Anshé website.
- Upload new products, images, prices, sizes, descriptions, and product details.
- Keep website content, collections, banners, and product availability updated.
- Ensure product information is accurate across all online platforms.
- Monitor website orders and ensure they are processed on time.
- Coordinate with the inventory and store team regarding online stock availability.
- Track order status, dispatches, deliveries, returns, exchanges, and cancellations.
- Coordinate with courier and delivery partners when required.
- Monitor and resolve basic website and order-related issues.
- Ensure a smooth online customer experience.
Online Customer Handling
- Respond to customer enquiries received through Instagram, WhatsApp, website, email, and other online channels.
- Assist customers with product information, sizes, availability, pricing, styling, and order-related questions.
- Follow up with customers regarding pending orders and enquiries.
- Coordinate with the store and operations team to resolve customer issues.
- Maintain a professional and consistent brand voice across all customer communication.
Reporting & Growth
- Maintain regular reports for social media and e-commerce performance.
- Track website traffic, online orders, conversions, enquiries, and sales.
- Identify products and content performing well online.
- Suggest ideas to improve online sales, engagement, and customer experience.
- Monitor competitors and relevant fashion/e-commerce trends.
Requirements
- 2–4 years of experience in social media, e-commerce, digital marketing, or a similar role.
- Experience with fashion, apparel, luxury, lifestyle, beauty, jewellery, or D2C brands will be preferred.
- Strong understanding of Instagram and other major social media platforms.
- Experience managing a brand's website or e-commerce store.
- Experience with Shopify or similar e-commerce platforms is preferred.
- Good knowledge of Canva and basic content editing tools.
- Good understanding of online orders, inventory coordination, returns, exchanges, and courier operations.
- Strong written and verbal communication skills.
- Good understanding of social media analytics and basic e-commerce metrics.
- Strong organisational and multitasking skills.
- Good eye for fashion, aesthetics, and visual presentation.
- Comfortable working independently and taking ownership of online operations.
Who We Are Looking For
We are looking for someone who can actually manage the online business, not someone whose work is limited to posting on Instagram.
You should be comfortable switching between social media, website updates, customer DMs, online orders, product uploads, reports, and day-to-day e-commerce coordination.
Experience with a fashion or premium lifestyle brand will be a strong advantage.
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
Work Location: In person
