Please find below the JD for Tier 3 Support Engineer for TDS,
No of Position: 1
Location: Remote
Experience: 10+ Years
Communication: Excellent
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RMM Tools & Automation
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Proficient with Kaseya, Automate, and ConnectWise RMM
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Strong background in automation scripting and deployment
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Deep understanding of system monitoring, patch management, and remediation workflows
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Azure / Entra Platform
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Expert-level knowledge of Entra ID, Intune, and SharePoint
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Proven experience with migrations from on-premise Active Directory and file servers to Azure
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Familiarity with licensing, security, and compliance best practices in Microsoft 365 environments
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Advanced Networking & Troubleshooting
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Strong skills in configuring and managing routers and switches
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Experience with subnetting, VLANs, firewall rules, and content filtering
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Hands-on experience with VPNs (branch office and point-to-point configurations)
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Ability to design and troubleshoot complex, multi-site network environments
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Microsoft Server Operating Systems
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Advanced knowledge of Windows Server administration and troubleshooting
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Proficiency in scripting and automation using PowerShell
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Ability to resolve complex domain, Group Policy, and system-level issues
