Overview:
We are seeking a highly skilled QA Automation Lead Engineer with strong experience in voice/IVR platforms and QA automation. The ideal candidate will have hands-on expertise in backend development, voice testing frameworks, and modern CI/CD practices, along with exposure to conversational AI ecosystems.
Responsibilities:
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Experience in voice/IVR platform engineering and QA automation
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Proficiency with Cyara Velocity and Botium for automated voice testing
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Experience integrating voice test suites into CI/CD workflows
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Exposure to agentic AI agent for conversational/voice use cases
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Scripting ability in Python or Node.js
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Nice to have: experience with ASR/TTS evaluation, observability tooling for voice flows, Familiarity with telephony protocols and contact center platforms (Genesys GC, Avaya, Google DialogFlow, etc.)
Requirements:
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Experience in voice/IVR platform engineering and QA automation
-
Proficiency with Cyara Velocity and Botium for automated voice testing
-
Experience integrating voice test suites into CI/CD workflows
-
Exposure to agentic AI agent for conversational/voice use cases
-
Scripting ability in Python or Node.js
-
Nice to have: experience with ASR/TTS evaluation, observability tooling for voice flows, Familiarity with telephony protocols and contact center platforms (Genesys GC, Avaya, Google DialogFlow, etc.)
