Call Management: Handle high volumes of inbound and/or outbound calls professionally and empathetically. Expertia AIQuery Resolution: Address customer complaints, troubleshoot issues, and provide accurate information regarding products, services, or processes. Expertia AI +1Data Entry: Accurately update customer details, interaction logs, and resolution steps in CRM (Customer Relationship Management) software. Expertia AI +1Adherence: Follow established scripts, compliance procedures, and quality guidelines while ensuring target SLAs are met. Expertia AI +1Collaboration: Escalate complex problems to senior team members or coordinate with other departments to deliver seamless support.
Pay: ₹12,000.00 - ₹20,000.00 per month
Work Location: In person
