About Us
We are a premium salon in Bangalore, committed to delivering exceptional beauty, wellness, and luxury experiences to our discerning clientele. We pride ourselves on high standards of service, hygiene, and sophistication.
Job Summary
The Assistant manager will serve as the first point of contact for our valued clients. This role is responsible for managing incoming calls for appointments, handling billing & payments accurately, maintaining a welcoming reception area, and ensuring a smooth, professional client journey. The ideal candidate is polished, articulate in English, well-groomed, and capable of representing our premium brand with poise and warmth.
Key Responsibilities
- Answer incoming calls promptly and professionally; handle appointment bookings, rescheduling, cancellations, and inquiries about services, pricing, and availability.
- Use the salon management software / booking system to schedule, confirm, and manage appointments efficiently while avoiding overbooking.
- Greet walk-in clients and arriving guests warmly, check them in, inform therapists/stylists, and guide them appropriately.
- Process billing and payments accurately (cash, card, UPI, digital wallets); issue invoices, receipts, and handle daily cash reconciliation.
- Upsell services, packages, memberships, retail products, and promotions politely during client interactions and calls.
- Maintain the reception area, waiting lounge, and front desk in a clean, organized, and aesthetically pleasing manner at all times.
- Handle client queries, feedback, and minor complaints with patience and escalate issues when needed.
- Assist in maintaining client records, updating contact details, and sending appointment reminders (SMS / WhatsApp / calls).
- Coordinate with therapists, stylists, and backend team for seamless service flow.
- Ensure strict adherence to salon hygiene, safety, and premium service protocols.
Requirements & Qualifications
- Excellent spoken and written English (fluent and confident communication is mandatory; multilingual skills like Hindi/Kannada are a plus).
- Well-groomed and always well put-together in terms of personal presentation and professional dressing (formal/smart business casual attire as per salon guidelines — candidates must maintain high standards of grooming, hygiene, and appearance).
- Good numerical accuracy and comfort with handling cash, billing, and basic calculations.
- Strong customer service orientation with a warm, polite, and positive attitude.
- Ability to multitask in a fast-paced environment (handling calls, walk-ins, billing simultaneously).
- Basic computer proficiency (MS Office, email, Google Workspace) and willingness to learn salon booking/billing software (e.g., Zenoti, Vagaro, or similar).
- 10+2 (PUC) or graduate in any discipline; prior experience in reception, front desk, customer service, retail, hospitality, or salon/spa preferred but not mandatory for strong candidates.
- Age preferably 20–28 years (for energetic and presentable junior profile).
Preferred Skills & Traits
- Previous exposure to premium salons, spas, hotels, or high-end retail/customer-facing roles.
- Pleasant voice and clear diction for phone interactions.
- Calm under pressure and solution-oriented.
- Punctual, reliable, and team player.
What We Offer
- Competitive salary + attractive incentives based on performance (upselling, customer satisfaction).
- Staff discounts on salon services and products.
- Training on premium customer service and salon software.
- Opportunity to grow into senior front desk / guest relations roles in a premium environment.
- Pleasant, modern work environment in a high-end salon.
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
