Job Description: The Vice President – Technology Presales, Client Solutioning, Transitioning and Service Delivery is a business-facing technology leadership role accountable for enabling revenue growth, seamless client transitions, and high-quality service delivery across industries and international geographies. This leader partners with Sales, Front-End teams, business units, clients, and providers to shape differentiated technology solutions, respond to RFPs, support due diligence and contracting, and drive delivery excellence across Data & AI, Cloud, Digital Workplace, Contact Center, Network and broader enterprise technology services. The role requires strong technical depth, commercial acumen, stakeholder influence, and an innovation-led mindset to deliver measurable outcomes in business growth, client experience, operational reliability, compliance, cost efficiency, and service quality.
Responsibilities: Key Role & Responsibilities:
Lead technology presales and client solutioning to support new business growth across industries and global geographies.
Drive RFP responses, solution design, commercials, due diligence, client presentations, and contracting support.
Shape innovative solutions across Data & AI, Cloud, Digital Workplace, Contact Center, Network, pricing models, and industry benchmarks.
Ensure seamless client transitions through strong stakeholder engagement, provider coordination, transition governance, and risk management.
Own technology service delivery outcomes including 99.99% availability, cost management, compliance, quality, and zero-escalation focus.
Influence business and client stakeholders through structured governance, value articulation, capability evangelization, and senior leadership engagement.
Identify and implement AI-led use cases to improve operations management, service efficiency, and technology-enabled business outcomes.
This is a business-facing role and demands a blend of technical expertise, client engagement, and innovative mindset to ensure effective contributions in business growth, client Transitions, high-quality, timely, and cost-effective service delivery.
As Vice President, the individual will work closely with cross-functional teams to enhance service delivery processes, foster innovation, and ensure the reliability and efficiency of technology services.
Tech Presales solutioning for business growth:
Client Transitions:
Technology Service Delivery Excellence:
- Lead end-to-end client-facing technology delivery, ensuring high availability of 99.99%, service reliability, cost management, and adherence to contractual and regulatory commitments.
- Define and execute technology service delivery strategy across growth, transformation, delivery excellence, risk management, quality assurance, timelines, and budgets.
- Strengthen stakeholder influence through value articulation, capability evangelization, structured governance, senior leadership reviews, client visits, and customer satisfaction focus.
- Collaborate with cross-functional teams to improve service delivery processes, operational efficiency, measurable business outcomes, and adherence to quality standards.
- Identify and implement AI-led use cases and technology innovations to improve operations management, agility, service efficiency, and client value.
