Role Overview
We are looking for an experienced and proactive IT Executive to manage and support field IT operations related to Biometric Verification, CCTV Surveillance, and Examination/Event Projects.
The candidate should be capable of handling biometric software operations, CCTV monitoring setups, server management, IT asset handling, vendor coordination, and on-site technical support during examinations and events.
Key Responsibilities
1. Biometric & Software Handling
- Manage biometric verification software during examinations/events
- Ensure smooth registration, verification, and data synchronization
- Troubleshoot software and device-related issues during operations
2. CCTV Operations
- Handle CCTV setup, monitoring, and troubleshooting during exams/events
- Ensure proper camera functioning, recording, and connectivity
- Coordinate with vendors for installation and maintenance support
3. Server, Network & Technical Support
- Manage servers, networking, and system configurations
- Monitor system performance and resolve technical issues
- Ensure backup and smooth functioning of IT infrastructure
- Provide hardware and software troubleshooting support
4. Field Support & Escalation Handling
- Visit project sites and provide on-ground technical support
- Handle client escalations and resolve issues within timelines
- Coordinate with internal teams and vendors for quick issue resolution
5. IT Asset Management
- Maintain records of IT assets including laptops, biometric devices, CCTV equipment, routers, and accessories
- Track asset allocation, movement, maintenance, and stock availability
- Ensure proper handling and upkeep of company IT equipment
6. Vendor & Operations Coordination
- Coordinate with vendors for equipment deployment and technical support
- Ensure timely installation and operational readiness at project locations
- Support project execution teams during field operations
7. Reporting & Documentation
- Maintain technical reports, issue logs, and project documentation
- Prepare inventory and asset reports
- Provide regular updates to management regarding project status and escalations
Key Result Areas (KRAs)
- Smooth biometric and CCTV operations during projects
- Minimum technical downtime and quick issue resolution
- Proper IT asset tracking and maintenance
- Timely closure of client escalations
- Effective vendor coordination and operational support
- Successful project execution and field readiness
Required Skills & Qualifications
- Graduate/Diploma in IT, Computer Science, Networking, or related field
- Experience in Biometric Systems, CCTV Operations, or Field IT Support
- Basic knowledge of servers, networking, and hardware troubleshooting
- Ability to travel for project/site support
- Strong troubleshooting and coordination skills
Preferred Experience
- Examination / Election Projects
- CCTV Surveillance Operations
- Biometric Verification Systems
- IT Asset & Field Operations Management
Key Competencies
- Technical troubleshooting ability
- Field operations handling
- Asset management & documentation
- Client coordination & escalation management
- Problem-solving mindset
- Ability to work under pressure during live projects
Pay: ₹30,000.00 - ₹50,000.00 per month
Work Location: In person
