Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.
Die Position
The Opportunity
TheCustomer Success Specialist – Pathology Lab is a field-based position that is responsible for providing pre-sales support, installation services, technical expertise, and training/education to new and existing customers (Pathology Labs, Sequencing Labs, Commercial sequencing providers). The primary role of this position is to collaborate with sales, support teams, and serve as the scientific/technical expert to help drive sales and provide support for customers. While some work may be performed remotely, this position requires approximately 50-70% travel (including overnight travel) to customer sites across India.
Key Roles& Responsibilities:
- Provide expert knowledge of products/applications and consultative scientific support to sales, customers, support& applications teams, cross-functional resources, and other stakeholders
- Partner with sales in the field to provide customers with the scientific and product support necessary to accelerate the sales process
o Pre-sales customer presentations/seminars
o Experimental designs
o Product evaluation and selection
o Evaluation of IHC , ISH , IF ,DP , NGS methods and workflow optimization
o Training and post-sale technical support
- Participate in scientific seminars and trade shows by providing technical presentations
- Provide installation and training support for IHC , ISH ,DP , NGS library preparation and target enrichment workflow for our customers.
- Monitor technical trends and provide feedback on competitive landscape, conceptualization of product extensions, product positioning, and application development; share with Applications Manager and Product Managers
- Report on activities in the field on a regular basis to upper management
Who You Are
You are a mid-career IHC and NGS technical professional who is enthusiastic, customer-focused, and people-oriented. You look forward to traveling and serving in a customer-facing role. You are approachable, skilled in communicating with sales, influencing customers, and translating technical language. You seek and are comfortable with autonomy and have a continuous improvement mindset.
Minimum Qualifications
- Bachelor’s degree in Medical Technology, Bio-Technology, Chemistry, Biology or Clinical Laboratory or equivalent work experience
- 5 years of experience implementing, and evaluating complex laboratory, IT products, medical diagnostic equipment, reagents and/or systems
- Field implementation and training specialist experience or related experience
- Previous experience mentoring and/or training
Preferred Qualifications: Master or PhD degree in science
Knowledge& Experience
- 5+ years demonstrated experience applying IHC concepts / Molecular Biology/ Sequencing /, practices, and procedures.
- 3+ years’ experience in Sequencing and other genomics technologies
- IHC, ISH, NGS applications expertise, NGS data analysis/applications
- Bioinformatics, Automated Liquid Handlers
- Ability to learn Roche solutions (i.e., molecular, life sciences, Digital Pathology, IT solutions) and stay current with industry trends
Transferable Skills
- Strong customer consultative skills which includes application of scientific knowledge and analysis, exceptional customer engagement, and fostering of customer relationships
- Strong interpersonal and organizational skills
- Strong written/verbal communication skills, presentation, and project management experience
- Can work as a field based individual contributor with independence and autonomy
- Demonstrated ability to coach and mentor junior staff and lead by example
Wer wir sind
Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.
Gemeinsam können wir eine gesündere Zukunft gestalten.
Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.
