About the Role
We are seeking a dynamic and customer-focused Customer Relationship Executive (CRE) to manage customer interactions, coordinate with healthcare stakeholders, and ensure exceptional service delivery. The selected candidate will serve as a key link between the company, hospitals, healthcare professionals, and customers.
Key Responsibilities
* Handle customer inquiries and provide timely resolutions.
* Build and maintain strong relationships with hospitals, doctors, patients, and healthcare partners.
* Coordinate with internal teams to ensure smooth service delivery and customer satisfaction.
* Conduct regular follow-ups with existing customers.
* Address customer complaints professionally and ensure prompt resolution.
* Maintain accurate records of customer interactions, feedback, and service requests.
* Support customer retention and business development initiatives.
* Prepare daily, weekly, and monthly activity reports.
* Ensure compliance with company policies and quality standards.
Eligibility Criteria
* Bachelor's Degree in any discipline.
* Minimum 1 year of experience in a hospital, diagnostic center, healthcare organization, pharmaceutical company, or related field.
* Strong communication and interpersonal skills.
* Proficiency in MS Office (Excel, Word, Outlook) and basic computer applications.
* Ability to multitask, prioritize responsibilities, and meet deadlines.
Required Skills
* Customer Relationship Management (CRM)
* Communication and Negotiation Skills
* Problem-Solving Ability
* Team Coordination
* Data Entry and Record Management
* Professional Telephone Etiquette
Preferred Experience
Candidates with experience in:
* Patient Coordination
* Customer Support
* Hospital Operations
* Healthcare Administration
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person
