Job Opening: Customer Relation Officer (CRO)
Company: Helett Enterprises LLP
Location: Hilite Business Park, Calicut, Kerala
Salary: ₹16,000 – ₹20,000 per month
About the Role
Helett Enterprises LLP, a leading electronics retail and distribution company, is looking for a dedicated and customer-focused Customer Relation Officer (CRO) to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, managing warranty claim processes, and collecting customer feedback to improve service quality.
Key Responsibilities
- Handle customer complaints and provide timely resolutions.
- Manage and coordinate warranty claim processes with customers and service partners.
- Follow up on customer service requests and ensure satisfactory closure.
- Maintain accurate records of customer interactions and complaints.
- Collect and analyze customer feedback to improve customer experience.
- Coordinate with internal departments to resolve customer concerns effectively.
- Build and maintain positive relationships with customers.
- Ensure high standards of customer satisfaction and service quality.
Requirements
- Minimum 1 year of experience in Customer Service, Customer Relations, Warranty Support, or a related field is preferred.
- Fluency in Hindi is mandatory.
- Native Hindi speakers will be given preference.
- Good communication skills in English.
- Strong interpersonal and customer service skills.
- Ability to handle customer concerns professionally and patiently.
- Basic computer knowledge and proficiency in MS Office.
Benefits
- Competitive salary package.
- Professional growth opportunities.
- Friendly and dynamic work environment.
- Opportunity to work with a growing electronics retail organization.
Pay: ₹16,000.00 - ₹20,000.00 per month
Language:
- Hindi (Required)
- English (Preferred)
Work Location: In person
