Helpdesk acts as the central point of contact for all IT-related incidents & service requests.
Logging all incidents & service requests through the IT Helpdesk ticketing system.
Respond to user queries via phone, email, or helpdesk ticketing system.
Categorizing and prioritizing incidents based on severity
Escalating complex incidents to higher-level support teams
Monitoring incident resolution progress
All service requests are tracked and completed within defined SLA timelines.
Client asset records are maintained to ensure proper tracking and lifecycle management.
Warranty call logging and follow-up up to closure
Daily, Weekly and Monthly report preparation
Required Skills
Good communication skills
Problem-solving ability
Customer service mindset
Ability to work under pressure
Key Performance Indicators (KPIs)
Incident response time
Incident resolution time
User satisfaction score
Ticket closure efficiency
Minimum 6 months experience needed.
Exp in customer support always ok
Job Type: Full-time
Pay: ₹14,000.00 - ₹15,000.00 per month
Shift availability:
Work Location: In person
