Key Responsibilities
- Greets all customers promptly; provides timely professional service.
- Completes Customer Records (on Sales Genie App) promptly and accurately.
- Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, resolving customer concerns, and sells additional services when appropriate.
- Follows the Sales Process defined while interacting with customers (6 step demo, SANKALP).
- Uses all digital aids effectively in customer interaction to drive a superior customer experience(7”, 10” tab, ISVR, BSH, TDAA, Sales Genie).
- Effectively prospects by phone, mail, e-mail and face-to-face to meet prospect generation targets.
- Improve Customer satisfaction related scores.
- Builds customer loyalty and promotes the dealership brand image. Is accurate and timely in completing paperwork and assigned tasks.
- Sells accessories, Insurance and Finance products.
- Delivers vehicle to customers in a positive and memorable way.
- Identifies repeat customers and treats them accordingly.
- Contacts previous customers, especially those who are ending their finance tenure, about new product arrivals.
- Notifies prospects of upcoming special programs and promotions.
- Calculates and tracks progress of sales and prospect goals and sales deals.
- Shifts priorities and goals as work demands change.
- Maintains composure and courtesy in dealing with customers and fellow employees. Acts quickly to implement plans; organizes work efficiently; follows up to ensure successful implementation.
- Identifies and supports opportunities for methods/process improvement (for example, monitoring inventory levels and tracking showroom traffic).
- Identifies ways to improve operations and customer service.
- Maintains an effective customer contact system that encourages new, repeat, and referral business and contributes to customer satisfaction.
- Keeps up-to-date on Mahindra products and competitor products.
- Meets or exceeds monthly income and sales goals.
- Maximum closing of recommendation sales.
- Tracks competition performance for his assigned territory
Skills
- Product Knowledge: Good knowledge of Mahindra and competition products.
- Planning: Effectively plan for self and team to achieve Sales targets. Identify right resources required to attain the strategic objectives.
- Execution Excellence: Eye for detail to identify any gaps in process and quality. Effective execution of the plan awhile adhering to the process.
- Customer Centricity: Ability to identify ways to deliver a differentiated customer experience.
- Interpersonal Skills: Ability to build meaningful and long-term relationship with Customers and Key Stakeholders. Ability to influence and handle difficult interactions with Customers and Team Members.
- Team management: Ability to set targets, review, engage and motivate the team and drive performance.
Pay: ₹16,000.00 - ₹35,000.00 per month
Work Location: In person
