JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Role Overview:
The Site Lead will be accountable for ensuring operational excellence at the Client site in Mumbai, delivering all contractual obligations. This includes compliance with KPIs/SLAs, statutory requirements, stakeholder engagement, and continuous service improvement for all hard and soft facility management services.
Key Responsibilities:
Act as the single point of contact for the Client; proactively build relationships with client stakeholders, attend governance meetings (MMR/QBR), and ensure timely issue resolution and escalation as per the defined matrix.
Oversee all service lines - technical and soft services including transport. Ensure all services are delivered per contractual SLAs/KPIs and compliance checklists.
Ensure 100% compliance with all statutory regulations and maintain up-to-date documentation for all staff.
Review and implement SOPs and PPMs as per the SOW for technical and soft services; ensure documentation, logbooks, trackers, and all compliance records are updated and accessible for audits.
Manage a diverse team (on-role and outsourced); oversee background checks, discipline, and scheduled training as per the site calendar. Foster a high-engagement, safety-first culture and ensure resource deployment meets the contract.
Administer all third-party contract services (AMC, F&B, transport, specialized services) as a managing agent, maintaining strict compliance, quality benchmarks, timely contract renewals, and reporting of SLAs.
Ensure error-free MIS, SLA/scorecard, and financial reporting to client as per specified timelines.
Conduct timely stakeholder engagement, feedback gathering, and service review meetings. Ensure cleanliness, hospitality standards, event, meeting, and common area management meet evolving business expectations.
Propose and implement technology, sustainability, or process innovations in line with the Client’s expectations.
Ensure business continuity/emergency preparedness with 100% adherence to plans and no major deviation in safety compliance.
Track performance on daily/weekly/monthly basis, drive closure of action points, conduct root cause analyses for escalations/incidents, and ensure lessons learned are documented and communicated.
Required Experience & Skills:
Diploma/degree in Mechanical/Electrical Engg. or Hospitality/Facilities discipline.
At least 8 years’ experience in the integrated facilities management of corporate/commercial campuses.
Demonstrated success in managing teams across technical and soft services, including compliance, audit, financials, procurement, and large-scale team leadership.
Experience with statutory and regulatory compliance.
Skilled in digital platforms (preferred), MS Office, incident reporting, and MIS.
Excellent communication, stakeholder management, and a rigor for process, quality, and innovation.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
