Hi All,
Now we are looking for Assistant Manager - CRM.
Experience:- 5yrs
Location:- Ambattur
The Assistant Manager - CRM is responsible for managing and supporting the telecalling team to achieve daily calling targets, generate customer enquiries, and improve conversion rates. The role involves monitoring team performance, ensuring quality customer interactions, and assisting with customer negotiations when required.
- Supervise and manage the daily activities of the Telecalling team and Field Executive.
- Ensure each Telecaller completes a minimum of 30 customer calls per day.
- Ensure BDE completes a minimum of 8 visits per day.
- Ensure to get the Despatch details from Back office Co-Ordinator on Daily Basis.
- Prepare Monthly Billing Plan and Collection Plan
- Making sure to achieve the target and collection according to the billing and collection plan.
- Monitor call quality, productivity, and adherence to company standards.
- Guide telecallers in handling customer enquiries and support the team in customer negotiations and closing potential sales.
- Track daily, weekly, and monthly performance metrics.
- Ensure timely follow-up with prospective customers.
- Prepare daily reports on calls made, enquiries generated, follow-ups, and conversions.
- Coordinate with the sales and operations teams for smooth customer handling.
Key Responsibilities
1. Coordination and Communication
1. Manage daily schedules and updates for the sales team through conference calls, ensuring everyone is informed and aligned.
2. Daily Morning Meeting should be Conducted and enter the details in daily sheet.
3. Daily/Weekly/Monthly reports should be prepared and share it in respective group
4. Maintain minutes of meetings and share them in the respective groups for daily reference promoting transparency and accountability.
5. Facilitate effective communication channels between sales executives and other departments, ensuring smooth collaboration.
6. Follow up on pending tasks, including payment collections, customer visits, and quotation updates, ensuring timely completion on daily basis.
7. Coordinate with internal team to address customer queries and resolve issues promptly, enhancing customer satisfaction.
8. Maintain accurate records of customer interactions and visit schedules in the CRM system, enabling informed decision-making and personalized customer engagement.
2. Quotation Management:
1. Quotations to be updated in collaboration with Telecallers, ensuring accuracy and timely customer delivery.
2. Seek approval from the Director for special pricing or credit terms, adhering to company policies and profitability targets.
3. Customer Engagement
1.Make outbound calls to customers for appointment scheduling and follow-up on ongoing projects.
2.Gather project details and leads from newspapers or other sources, updating the CRM system to enhance lead management and conversion rates.
3. Assist in dispatch coordination, including sharing driver details and tracking material delivery, ensuring smooth logistics operations
4. Visit Maintenance and Reporting
1. Monitor and update visit schedules, tracking visits monthly and quarterly to ensure efficient utilization of resources.
2. Maintain dashboards and reports summarizing visit activities, ensuring data accuracy and completeness, and providing management insights into sales performance and areas for improvement.
3. Provide regular updates to the management team on visit achievements and pending tasks facilitating informed decision-making and strategic planning.
Work Location: In person
