Key Responsibilities
- Maintain strong relationships with new and existing customers.
- Conduct post-sales and post-service follow-up calls to ensure customer satisfaction.
- Handle customer queries, complaints, and escalations promptly and professionally.
- Coordinate with Sales, Service, and Parts departments to ensure timely resolution of customer issues.
- Monitor Customer Satisfaction Index (CSI) and implement initiatives to improve customer experience.
- Maintain accurate customer records and interaction history in the CRM/DMS system.
- Schedule service reminders, free service reminders, and vehicle maintenance follow-ups.
- Conduct feedback surveys after vehicle delivery and service completion.
- Analyze customer feedback and identify areas for process improvement.
- Prepare daily, weekly, and monthly CRM performance reports.
- Organize customer engagement activities, loyalty programs, campaigns, and customer events.
- Ensure compliance with Mahindra CRM policies and dealership SOPs.
- Support management during customer satisfaction audits and quality assessments.
- Promote customer retention by maintaining regular communication and encouraging repeat business.
Pay: Up to ₹40,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
