- Developing and implementing effective strategies to improve the customer experience, including service standards and processes.
- Leading, motivating, and managing a team of customer service representatives to achieve individual and team goals.
- Establishing and maintaining relationships with key customers to foster loyalty and long-term partnerships.
- Monitoring customer feedback and trends to identify areas for improvement and making data-driven decisions.
- Leadership Skills: Proven ability to motivate, lead, and develop a team.
- Analytical Skills: Strong ability to track KPIs and use data to drive process improvements.
Pay: ₹13,508.20 - ₹53,990.87 per month
Work Location: In person
