Job Description: Jewellery Sales Officer
Job Title
Jewellery Sales Officer
Department
Sales
Reports To
Branch Manager
Job Summary
The Jewellery Sales Officer is responsible for driving sales, providing excellent customer service, maintaining product knowledge, and ensuring smooth day-to-day retail operations. The role involves assisting customers, achieving sales targets, managing inventory, and maintaining an attractive store environment.
Key Responsibilities
- Welcome and assist customers in selecting products based on their needs.
- Achieve individual and store sales targets.
- Build and maintain strong customer relationships to encourage repeat business.
- Demonstrate product features, benefits, and usage to customers.
- Handle customer inquiries, complaints, and returns professionally.
- Maintain product displays and ensure the store is clean, organized, and visually appealing.
- Monitor stock levels and coordinate with the inventory team for replenishment.
- Process billing, cash, digital payments, and maintain accurate transaction records.
- Participate in promotional activities, product launches, and marketing campaigns.
- Prepare daily sales reports and submit them to the reporting manager.
- Ensure compliance with company policies, SOPs, and safety standards.
Required Qualifications
- Bachelor's degree in Business Administration, Commerce, Marketing, or a related field (preferred).
- 1–3 years of experience in retail sales or customer service.
- Freshers with excellent communication skills may also be considered.
Required Skills
- Strong communication and interpersonal skills.
- Sales and negotiation abilities.
- Customer-focused approach.
- Good presentation and grooming.
- Basic computer and POS system knowledge.
- Ability to work in shifts, weekends, and holidays as required.
- Team player with a positive attitude.
- Problem-solving and conflict-resolution skills.
Key Performance Indicators (KPIs)
- Monthly sales target achievement.
- Customer satisfaction and feedback scores.
- Conversion rate of walk-in customers.
- Repeat customer ratio.
- Product upselling and cross-selling performance.
- Inventory accuracy and stock management.
Compensation & Benefits
- Competitive salary
- Performance-based incentives
- Provident Fund (PF), ESI (as applicable)
- Paid leave
- Training and career growth opportunities
- Employee discounts (if applicable)
Pay: ₹15,000.00 - ₹26,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid time off
- Provident Fund
Work Location: In person
