Position: Customer Relationship Executive (CRE)
Experience: Minimum 2 Years
Industry: Travel & Tourism / Travel Management Company
Job Summary
We are looking for a proactive and customer-focused Customer Relationship Executive to build and maintain strong relationships with clients, ensure high levels of customer satisfaction, and support business growth through excellent service delivery. The ideal candidate should have strong communication skills and experience in handling customer inquiries, complaints, and service coordination.
Key Responsibilities
- Build and maintain positive relationships with existing and prospective customers.
- Serve as the primary point of contact for customer inquiries, requests, and concerns.
- Provide information about travel services, visa assistance, ticketing, holiday packages, travel insurance, and other company offerings.
- Follow up with customers to ensure satisfaction and gather feedback on services provided.
- Handle customer complaints and coordinate with relevant departments for timely resolution.
- Maintain accurate customer records and update CRM systems regularly.
- Coordinate with sales, operations, visa, and reservation teams to ensure seamless customer service.
- Assist in customer retention and loyalty initiatives.
- Identify opportunities for upselling and cross-selling travel-related services.
- Prepare customer service reports and feedback summaries for management.
- Ensure prompt and professional communication through phone, email, and other channels.
- Support marketing and customer engagement activities when required.
Qualifications & Requirements
- Bachelor's Degree in any discipline.
- Minimum 2 years of experience in Customer Relationship Management, Customer Service, or Client Support, preferably in the travel and tourism industry.
- Strong communication and interpersonal skills.
- Excellent problem-solving and conflict-resolution abilities.
- Proficiency in MS Office applications and CRM software.
- Ability to manage multiple customer interactions efficiently.
- Strong organizational and time-management skills.
Key Skills
- Customer Relationship Management
- Client Communication & Support
- Complaint Resolution
- Customer Retention & Engagement
- CRM Management
- Service Coordination
- Problem Solving
- Team Collaboration
- Time Management
- MS Office Proficiency
Experience Required: Minimum 2 Years in Customer Service, Customer Relations, or Client Support.
Employment Type: Full-Time.
Industry: Travel & Tourism / Travel Management Company.
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Provident Fund
Work Location: In person
